Most MFO has clear social mission. They are concentrated on poverty elevation, work with population which is not covered by financial services, and improve the self assessment of women and development of society. Therefore can rise issues: about the level of social mission efficiency, about expenditure connected with it, about concentration on social results contradiction to financial indicators and est.   

The answers to this issues can be given by social performance. SP - is effective reflection of organization mission to practice. Social Performance Management (SPM) – is a system used by organization for control, understanding and improvement its social performance. It concerns the formalization of process of realization of mission in practice, lunching the social objectives, control of social performance and use of this information for optimization of activity.

            SPM gives few advantages. First, its can increase efficiency of organization in process of financial exclusion and poverty. Effective SPM can positively reflect to image of organization, its competitiveness and possibility to develop products and services which can real value for poor. All large MFO take it to consideration mostly oriented to interests of clients, by developing products can be designed based on needs of the clients. SPM contributes to it significant impact by providing clear guidance which is necessary for the realization of social goals. The experience of many organizations in the pilot program demonstrates that SPM is a good investment. Cost savings and improved performance results in the use of SPM system, which is exceed the amount of time and money necessary for its development and maintenance. The advantage of quality system of SPM also increase customer loyalty and growth.  

            Today not only social donors, MFIs, and government agencies interested to see how MFIs fulfill their social mission. To implement this idea with support of GTZ and Microfinance Center was organized course to prepare the facilitators on “Quality audit tool”. Now local experts are in the process of certification and in near future the local experts will conduct the social audit of MFIs.